princessa
24th November 2008, 18:24
Hi!
A few months ago we purchased some baby carriers off ebay. They were from a German seller. They came fine and have been used. Today I got a letter and an email stating the following:
Recall because of danger to life Dear customer Safety is a huge priority for us. We therefore ask you not to use anymore and to re-give the Bergpfeil baby carrier of types V1033, V1011, V1022 and S07, S08 as well as TS08, T1 to T9999. You can find illustrations at www.tasko.de/recall . There is danger to life! We determined within our quality proof that on the above mentioned types exist a safety risk. By using the rain cover of the baby carrier there is the danger that your child suffers from a lack of oxygen and dies or will be affected in health. Independent from using the rain cover there exists the risk that the baby carrier is not stable on the basis of the supporting frame; that small parts, which are fixed on the baby carrier can be swallowed by children; that laces from the baby carrier may strangle your child as well as the risk that the baby carrier is easily inflammable. Also herby there is danger to life and to health of your child.We therefore voluntarily decided to recall the mentioned baby carriers immediately. We will refund you the purchasing amount inclusive postage, of course. In case that you have given the baby carrier to third party we ask you to forward them this letter and to inform us about the names, the addresses, the email addresses and the phone numbers of your takers. We kindly ask you to return the baby carrier as follows: I. Put the information from the section below with your complete details on a paper and put it into the baby carrier. II. Prepare the baby carrier for a collection so that it is ready for dispatch. III. We will arrange a collection free of charge for you by our logistics partner Parcel Force from an address named by you. Please give us the following details in written (by email, letter or fax) that we need for the collection: 1. An address from which Parcel Force is able to collect the sending from Monday to Friday at normal working hours.2. Your phone number (mandatory field from Parcel Force)3. Internal reference number 43205107 Please note that a collection can only be effected under consideration of the complete details. These details will exclusively be used for the collection. After receipt of the complete information we will arrange a collection immediately. We thank you very much for your support to deactivate the risk, which unfortunately has been determined afterwards. Best Regardstasko Products GmbHMurrhardter Straße 871522 Backnang, GermanyManaging director: Arno DolzerCompany Registration Number: Stuttgart HRB 271076 Email: recall@tasko.dePhone: +49 (0) 7191 3272 15Fax: +49 (0) 7191 3272 22www.tasko.de/recall - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - -
Please put this section into the baby carrier so that a refund of the purchasing amount can be made immediately. Ebay item number: 300078986161 Internal reference number: 43205107 First name, Surname:Street:Postal code:Place:Country: Bank details: Name of the account holder:Name of the credit institution:(Pls. also inform us about your IBAN and BIC as the refund will be transferred from German bank account) IBAN (International Bank Account Number):BIC (Bank Identifier Code):(If you do not know about your IBAN or BIC you can ask at your bank) Please note that refunds by PayPal are not possible after 60 days of purchasing!
It all sounds ok, up until the part where they ask for my bank details. What do you make of it?
A few months ago we purchased some baby carriers off ebay. They were from a German seller. They came fine and have been used. Today I got a letter and an email stating the following:
Recall because of danger to life Dear customer Safety is a huge priority for us. We therefore ask you not to use anymore and to re-give the Bergpfeil baby carrier of types V1033, V1011, V1022 and S07, S08 as well as TS08, T1 to T9999. You can find illustrations at www.tasko.de/recall . There is danger to life! We determined within our quality proof that on the above mentioned types exist a safety risk. By using the rain cover of the baby carrier there is the danger that your child suffers from a lack of oxygen and dies or will be affected in health. Independent from using the rain cover there exists the risk that the baby carrier is not stable on the basis of the supporting frame; that small parts, which are fixed on the baby carrier can be swallowed by children; that laces from the baby carrier may strangle your child as well as the risk that the baby carrier is easily inflammable. Also herby there is danger to life and to health of your child.We therefore voluntarily decided to recall the mentioned baby carriers immediately. We will refund you the purchasing amount inclusive postage, of course. In case that you have given the baby carrier to third party we ask you to forward them this letter and to inform us about the names, the addresses, the email addresses and the phone numbers of your takers. We kindly ask you to return the baby carrier as follows: I. Put the information from the section below with your complete details on a paper and put it into the baby carrier. II. Prepare the baby carrier for a collection so that it is ready for dispatch. III. We will arrange a collection free of charge for you by our logistics partner Parcel Force from an address named by you. Please give us the following details in written (by email, letter or fax) that we need for the collection: 1. An address from which Parcel Force is able to collect the sending from Monday to Friday at normal working hours.2. Your phone number (mandatory field from Parcel Force)3. Internal reference number 43205107 Please note that a collection can only be effected under consideration of the complete details. These details will exclusively be used for the collection. After receipt of the complete information we will arrange a collection immediately. We thank you very much for your support to deactivate the risk, which unfortunately has been determined afterwards. Best Regardstasko Products GmbHMurrhardter Straße 871522 Backnang, GermanyManaging director: Arno DolzerCompany Registration Number: Stuttgart HRB 271076 Email: recall@tasko.dePhone: +49 (0) 7191 3272 15Fax: +49 (0) 7191 3272 22www.tasko.de/recall - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - -
Please put this section into the baby carrier so that a refund of the purchasing amount can be made immediately. Ebay item number: 300078986161 Internal reference number: 43205107 First name, Surname:Street:Postal code:Place:Country: Bank details: Name of the account holder:Name of the credit institution:(Pls. also inform us about your IBAN and BIC as the refund will be transferred from German bank account) IBAN (International Bank Account Number):BIC (Bank Identifier Code):(If you do not know about your IBAN or BIC you can ask at your bank) Please note that refunds by PayPal are not possible after 60 days of purchasing!
It all sounds ok, up until the part where they ask for my bank details. What do you make of it?