Paypal Questions

[joaniemerc]

I bought a Gucci bag (yeah, I know - but read on) from Ebay on 22 October. All looked ok - £96 buy it now price, item was listed in UK, guy had been a member for 3 years and had 100% feedback (plus there were about 4 other Gucci items he was selling which all looked genuine). Bought the bag and paid straightaway using Paypal.

The next day I received an email from Ebay telling me that the item had been listed fraudulently on another Ebay'ers account and they had removed the listing. I immediately went to Paypal account to try and stop payment (which I was subsequently told by Paypal couldn't be done). I started a dispute through the Resolution Centre (which is a nightmare to navigate for the first time) I emailed the seller (who has turned out to be in China!) telling them the item was fraudulently listed and I wanted a refund. He/she emailed back saying sorry problem with their ebay account and bag was on its way and gave me a tracking number. Emailed back saying didn't trust them and I wanted my money back. Left it 48 hours and didn't hear anything more.

I then decided to escalate my claim, and this is where I've now learned I went wrong, by choosing "Item not received" as reason for escalation. Received standard emails from Paypal saying being looked into. In the meantime, after about 5 days, a bag turned up from China which is fake, of poor quality and not even the item I thought I was buying - ie, totally different bag. I was relaying all the facts to Paypal as we were going along and still receiving standard emails in reply. Four weeks down the line Paypal have totally disregarded the facts of the matter and told me my claim cannot be processed as I stated my claim as being "Item not received" rather than "Item not as described" which is what I should've chosen from the drop-down-box when I first escalated the claim. They say they've investigated the claim on the basis of item not received and as I've received an item, the case is closed. They can't do anything as it's their policy only to investigate a claim once and they now can't open it again and investigate as "item not as described".

So as I said to Paypal on the phone yesterday "Am I being punished because I made a mistake?" to which the reply was "It's our policy only to investigate a claim once". So it doesn't matter that I'm an innocent victim of some scammer in China and that you haven't fully investigated the pertinent facts, to which the reply was "It's our policy only.......blah blah".

So I'm now looking at issuing proceedings in the Small Claims Court against Paypal and just wondered whether anyone else has gone down this route and had any success.

ALL advice and help gratefully received, with thanks.

[ChickenCottage]

Paypal will use any dodge to get out of paying, but that was nasty.
Good luck with it, I'm afraid I haven't experience of it to help you .

[Maldives]

Issue proceeding against customers quite a bit, so if you need advice on how to fill in a form for small claims pm me. It is really easy to complete, think it can be done on line too..

[joaniemerc]

Thanks both. I also posted problem on MSE and have been given a couple of email addresses at PP which aren't generally available. So I'm going to give it one last try.

Maldives, thanks - you are a star:xmas-smiley-035: - I don't know where this site would be without you! Will pm you if I need further help.

[Maldives]

I like ya smilie its fab, gonna ask Odie to add it to the smilie section...

Just pm if you need help at all...

[rainbow]

Has anyone had experience of filing a claim through Paypal, to get their money back on an item "not as described". I claimed to try and get back £171 I'd paid for something that was worthless. Paypal reviewed the case and decided in my favour, and told me the seller was initiating a refund. However, only £141 has been refunded, the case is closed and Paypal apparently won't re-review a case once it's closed. Does anybody know if this has happened because it's all the seller is prepared to pay, or perhaps it's all she had in her account? Or is it because Paypal keep a proportion "for their trouble"? I can't find anything about this on either Paypal or Ebay's sites. The seller has refused to communicate with me so no point in asking her! Quite honestly, I'll be happy if that's all I'm going to get, as I'd resigned myself that I'd lost the money anyway, but would like a full refund if possible.

[scorour]

Have you returned the item to the seller? Do paypal know the seller only refunded £141?

If the item was not as described, then you should be entitled to return the item for a full refund of the item value, not postage tho'.

I'm surprised you were getting the money directly from the seller, normally Paypal refund your money and take it from the seller?

[Hummer]

Are you sure on the email from paypal it doesnt say something like, we have managed to claim back £141 and they will continue to try and recover the rest?

Or maybe as above they refunded the item cost and let the seller keep the postage as they did post it?

If you send a reply to the email from paypal they will explain the situation. and they also will reopen a case even after its closed, and investigate again for 30 days.

[juliecliffleeds]

I think paypal charge for the service.

[ChickenCottage]

yes, they do, they charge a fee, you will never get the complete amount back.

[ChickenCottage]

Yes they always charge £15.00 and have aread through this

paypal charges (http://pages.ebay.co.uk/help/buy/payment.html)


arghhh the PTS ebay links are messing up my ebay link.
If you go to your account, and down the left hand side you will see dispute resolution and follow the links for the info

[rainbow]

Yes they always charge £15.00 and have aread through this


This is what I needed to know. Thanks chicken. The auction was for a quantity of tickets for a theme park in Spain we were going to on holiday. (October seems such a long time ago now :( ) They were sold in 2 seperate lots and the total was £171. Paypal have obviously charged £15 for each lot. That's okay, so long as I know it's not the seller ripping me off again! As I said, I'm happy with what I got back, and will learn from it.....but no way was I letting her off with £30 if I was entitled to it! It's the principle isn't it? I still have the tickets, useless as they are, and have never been asked to return them, so no postage involved. I won't bin them yet though just in case I have to produce them though I can't see it now.

Hummer- the email from paypal just said I had been awarded £141 refund and gave the item numbers etc. It also said not to reply to that email as it wouldn't be answered. Doesn't matter now, mystery solved! Thanks anyway. I knew you guys would know! :clap2:

[clockwatcher]

A buyer has sent me an e-cheque on 5th December. Paypal initially said that it should take about 4 working days to clear, but it's still pending. Anyone else had this?

Also, I'm curious about e-cheques. What are they? How do you send one? And why would anyone want to? Do you need a Paypal account to send them - and if you have a Paypal account, why would you not just pay in the normal way? I seem to remember Quidco used to issue e-cheques, but apart from that, I've no experience of them until now.

[Mamzie]

well done for getting most of your money back through Rainbow.

[ChickenCottage]

hello CW :)
Do you know, I hate pending payments from Pyapal, as you say they say it should take 4 days, but it generally takes ages, 10 days on average I find, although if the buyer has good feedback I always go ahead and dispatch anyway, but dont take my recommendation on that.. :)

E-cheques are just when buyers credit their account with some money from their bank, which takes a while to clear at paypal (7 to 9 days), but sometimes they dont deposit this money until after they have made a purchase, so they have paid with an uncleared balance, hence the seller has to wait donkeys.

[tyroleandancer]

I have one pending at the moment. buyer from America and wanted christmas delivery. Only has 16 feedback. No chance now.

I had 1 last month that never cleared. buyer luckily emailed me to say it wouldn't clear so was prepared. something to do with lack of funds in her bank account

[Mamzie]

I hate them and don't take them on my listings, they always seemed to take about 3 weeks for any of mine from buyers to clear....

[clockwatcher]

I hate them and don't take them on my listings, they always seemed to take about 3 weeks for any of mine from buyers to clear....

:eek: I hope that won't happen here, as I assume it's a Christmas present for a child.

[Mamzie]

I used to email the buyer and ask if they wanted to pay another way, while explaing how long they take sometimes... Maybe you could try that??

[clockwatcher]

Finally cleared this morning. Phew!

[SuzyWoo]

I've had a nightmare with e-cheques, BUT from the side as a buyer! I paid for two items but had forgotten by debit card had expired. Because of this, they would take 5-7 working days (or whatever it is!) to clear, I managed to get one seller to cancel the payment, then I added my new card to the account and sent him a cleared payment.

The other seller didn't/couldn't cancel this, so have had to wait for the payment to clear (finally has today) so hopefully it should get sent out, and I may just get the item for Christmas!

[SuzyWoo]

CW, just saw your cheque has cleared this morning, so has my payment! You don't sell mousemats do you lol?!:D

[clockwatcher]

No - it's a toy cat! Definitely not to be used as a mousemat - all the fluffy fur would get caught in the mouse! :)

[DaisyChain]

I sold something on EBAY on 18/12, received same day payment by PayPal and posted it 19/12. Received positive feedback from the buyer a couple of days later.

On 27/12/06 I received from PayPal a 'notice of transaction review' saying that one of my buyers used an account that has been associated with possible unauthorised useand asking for details of the item, postage, value etc which I sent. The money was 'suspended' in my PayPal account meantime

On 29/12/06 PayPal thanked me for info and said the money had been sent back to the buyer but not why. I asked why and they say the buyer has claimed for 'non receipt' of the item and as I hadn't used trackable postage, that was that.

No mention of how they reconciled the fact that the underlying EBAY transaction had had positive feedback from the buyer confirming receipt of the item . Nor how the first E Mail seemed to infer there was potential misuse by the buyer but subsequent ones said it was to do with non-receipt of the item.

I have heard nothing through EBAY from the buyer about non-receipt and the buyer is not responding to E Mails although it is a bad time of year. I have asked PayPal for more of an explanation but have heard nothing yet.

Any advice folks ?

[ChickenCottage]

I've had a chargeback put on my account once, weeks later, and because of no trackable posting, I lost the money too and never got it back.
Their reason was misuse of credit card too.

Although in your case they then give a second reason, i.e. the customer saying they hadn't received, so I guess they need to tell you if it is card misuse or non-delivery, can't be both.
Paypal definitely won't take ebay feedback as proof of delivery btw. :(

Call them on 08707 307 191 for a quicker and more effective response, Ive found their telephone service to be very good.

[Sunshinecoast]

I had this a few months back, payment received so I sent the item, a few days later they took the payment back with the same explanation, I emailed them a couple of times and they adv it was misuse of papay account by buyer and that I would have to contact them to arrange another payment. I emailed buyer loads of times asking for payment but of course they didn't reply. Then when I went into his feedback a few days later he had loads of negative feedback from other ebayers having had the same thing done to them. I thought it was really bad as it was obviously a scam and paypal just wouldn't give me my money back. In the end I just gave up and luckily it was only a couple of pounds ( other members had lost alot more), I hope that you can get yours sorted daisychain.

Regards Sunshinecoastsarah

[Hummer]

I imagine that ebay feedback doesn't mean that the person who owns the credit card account or the paypal account got any items?

[s879]

I am getting really OFF ebay. I don't accept paypal for the same reason that you guys mentioned BUT increasingly buyers don't end up paying by cheque/ postal order. Have to chase up and ultimately end up loosing listing fee + time wastage, ofcourse. Regarding, a buyer claiming an unreceived item, i always make it a point to obtain proof of postage (if sending by normal post). It doesn't cost a thing - all you have to do is fill up the recipient's address and the receipt shows postage price and date/time. It may hekp you in future for false claims by buyers.

[Hummer]

Oh forgot to say no concelation to you though DaisyChain.

[ChickenCottage]

I am getting really OFF ebay. I don't accept paypal for the same reason that you guys mentioned BUT increasingly buyers don't end up paying by cheque/ postal order. Have to chase up and ultimately end up loosing listing fee + time wastage, ofcourse. Regarding, a buyer claiming an unreceived item, i always make it a point to obtain proof of postage (if sending by normal post). It doesn't cost a thing - all you have to do is fill up the recipient's address and the receipt shows postage price and date/time. It may hekp you in future for false claims by buyers.

You need to accept paypal on ebay tbh, or you'll lose most of your potential buyers.
Proof of postage is fine and will allow you to claim up to £32 back off royal mail, but ultimately you are responsible for getting the item to the buyer and if it doesn't arrive you have to refund them their money.

[sandhabibi]

You need to accept paypal on ebay tbh, or you'll lose most of your potential buyers.
Proof of postage is fine and will allow you to claim up to £32 back off royal mail, but ultimately you are responsible for getting the item to the buyer and if it doesn't arrive you have to refund them their money.

I always put in my listings that I am Not responsible for loss or damage caused by Royal mail and will get proof of posting....
I had 2 go missing before xmas and I replaced items at my expense and will claim back from royal mail.

[ChickenCottage]

Yes, I see a lot of peeps put this in their listings Sandi, but at the end of the day the sellers are responsible.

[DaisyChain]

Thanks Chick for original advice. Story so far.......

Got into long winded E Mail exchange all week with PayPal plus a phone call during which PayPal were adamant that buyer had filed a claim for non receipt.

Eventually I rang the buyer who was mortified, had done no such thing ,but when she checked her brand new PayPal account the original payment had been reversed ostensibly because her bank refused to pay. Her bank has no record of a referral and would not have refused payment - the amount is very small. I have very little reason to doubt her because she bought two items from me , sent a cq for first which cleared no problem and asked me for advice about her new PayPal account.

Funnily enough , and after she had contacted PayPal, my last E Mail said that there was no non-receipt claim after all and I should contact buyer for another explanation for the payment being returned.

She is sending a cq and I will cancel all the EBAY non-payment stuff.

I still have no explanation from PayPal why they stuck to a false story through so many misleading E Mails and why they never advised anyone there was a problem with payment.

PayPal have you every way. As Chick says you need them really for EBAY but they seem to have a high handed approach and distance themselves from EBAY when they choose

[sandhabibi]

Yes, I see a lot of peeps put this in their listings Sandi, but at the end of the day the sellers are responsible.
I'm not arguing with you but once I have posted item it's out of my hands, last year the postperson decided they would eat half a box of chocolates that had been posted thats not my fault even though I sent replacement and you know the buyer was so impressed that I'd done that she sent me another payment.....Even though I have that in my listings I always sort any problems out as I do feel it's up to me as you say.......just wish Royal mail were a bit better lately.

[pumpkin]

I am also getting more wary about selling stuff and accepting paypal with all this talk of chargebacks...however, a paypal payment I made as a buyer was refused for me recently and i have no idea why - same account as I use all the time, no problem at the bank etc etc...as it happens I don't think the seller would even have known about it because they charged my "back up" credit card instead - but I do wonder how safe and reliable the system is - they really seem to be a law unto themselves :confused:

[penfold]

I like paypal as a buyer, fast and, generally, easy. As a seller though, I hate Paypal ...they are very biased against you....I always get COP for small value items and send anything valuable (over £32) recorded or special delivery. (and then I worry all the time until I know someone has received it, then I worry in case they are going to claim 3 months down the line....:eek: ...perhaps I should give up ebay before my hair goes grey!!:D )

I had a very interesting conversation with a lady at the Royal Mail CS line who says that RM keep a very close eye on ebay claims and keep trace of addresses who claim to lose things......i.e if you get a buyer who claims to lose things all the time (from dif sellers) ...then, by this womans reckoning, serial ebayers will get caught..... don't know if it is true but I'd like to think it is.

[Maldives]

Things like this really put me off selling stuff on ebay......

[Beej]

I recently sold quite a few things on Ebay, one of which had its Paypal payment retracted (fortunately I had not posted it). When I read that Paypal can withdraw money from you months after you had received the payment I made sure I transferred my Paypal funds straight away, thinking that if I had no funds in Paypal they couldn't take back any of the payments. Does that logic make sense or could I end up with a negative balance in Paypal?

[ChickenCottage]

Hehe, I think that might be flawed logic Beej :)
They will take it out of your nominated credit card.


Please don't be put off, there is cracking money to be made and problems are really really very few, in my experience anyway. (2,500 positive feedback)

[seosb]

Paypal is very open to scammers, as a seller pay the extra for recorded if it is a valuable item (over £30)and stick it on postage. I have about 1000 pos and am wary of paypal as a seller. Ive never had a problem but have friends who have been caught a couple of times.

[Beej]

Hehe, I think that might be flawed logic Beej :)
They will take it out of your nominated credit card.


Please don't be put off, there is cracking money to be made and problems are really really very few, in my experience anyway. (2,500 positive feedback)

Eek I didn't think of that, I would be so upset if I lost money months later. I have done very well out of Ebay last month and I don't think I would have made the sales if I hadn't accepted Paypal.

[ChickenCottage]

The thing is Seosb, we still have to use the damned thing (paypal i mean)
I wish I didnt have to use it for many reasons, but we don't have any choice if we want to sell stuff.

[DaisyChain]

I asked for PayPal's formal complaint procedure by E Mail. This prompted a call from the Resolution Centre offering profuse apologies, no excuses, agreement that a succession of staff had simply not done a proper job and compounded an early error rather than investigate as they should have.

And I have been given a £20 credit to my PayPal account as a goodwill gesture ( which is far higher than the value of the original transaction)

She even offered to contact the buyer to resolve any issues there.

Got there in the end but a very frustrating experience.

[SuzyWoo]

At least you got there in the end, and £20 from Paypal, can't be bad (maybe you should take a snapshot and frame it for prosterity!).

[tubby210]

paid for a game by paypal says completed on paypal. can i reverse payment as i have made a mistake. Payment was to gameseek

[joaniemerc]

I don't think you can. What kind of mistake did you make - paid too much or too little?

[tubby210]

order wrong item

[Gizmos]

so you bought it through ebay?

[tubby210]

no from gameseek but they arent open today and they are very slow in reading emails and i think they will send out game before they read email

[ChickenCottage]

I don't think so. I remember calling them once to try to reverse a withdrawal to my bank I had made and they said it couldn't be stopped.
I'd imagine reversing your transaction with a company would be a bit messy tbh. It'd be better to call them in the morning.

[damu]

You cannot cancel a completed transaction , If its incomplete then they will be a box on your history to cancel , by the sounds of it you payment is completed so the only way to get your money back is to get gameseek to issue a refund on it.

[LoveABargain]

Hi,

I know this is a stupid question but I want to make sure I get it right :o

I am setting up a paypal account for Ebay for selling stuff for the MMC - do I need to set a "personal account" or "premier account"

Thanks

[janedoe]

A personal account will only allow you the take basic payments eg paypal balances, e cheque's and the premier account will allow you to take payments from credit cards.

[zoot]

Hi,

I know this is a stupid question but I want to make sure I get it right :o

I am setting up a paypal account for Ebay for selling stuff for the MMC - do I need to set a "personal account" or "premier account"

Thanks

Whats the MMC? Am I being thick?

[LoveABargain]

Whats the MMC? Am I being thick?

Money making challenge :D

[ChickenCottage]

If a buyer goes to pay for an item through paypal, they have a few choices
1/ they can pay from an existing balance on paypal. (i.e. they've sold somethings and built up a balance on their paypal account)
2/ they transfer money into paypal from a bank account and pay you, you receive a pending echeque
3/ they can have the amount deducted from their credit card. (most common transaction)

Basically if you are selling you need to have the premier account, otherwise you will not be able to accept payments from buyers made from option 3, i.e. their credit card.


Sometimes you will see sellers advertising that payment through paypal must be made from a positive balance on their paypal account, so basically tehy only have the basic personal paypal account and can't accpet credit card payments.

hope that helps Lab :)

[LoveABargain]

A personal account will only allow you the take basic payments eg paypal balances, e cheque's and the premier account will allow you to take payments from credit cards.

Thanks janedoe - is it best to open a premier one then - this is what the website says - I don't think it's very clear but maybe that's just me

Personal Account
Ideal for shopping online. It’s a free, secure and fast way to send payments. You can also accept bank account or PayPal balance-funded payments for free and a limited number of debit or credit card payments per year for a low fee

Premier AccountIndividual Account
Perfect for buying and selling on eBay or merchant websites. Accept all payment types for low fees. Do business under your own name.

[LoveABargain]

If a buyer goes to pay for an item through paypal, they have a few choices
1/ they can pay from an existing balance on paypal. (i.e. they've sold somethings and built up a balance on their paypal account)
2/ they transfer money into paypal from a bank account and pay you, you receive a pending echeque
3/ they can have the amount deducted from their credit card. (most common transaction)

Basically if you are selling you need to have the premier account, otherwise you will not be able to accept payments from buyers made from option 3, i.e. their credit card.


Sometimes you will see sellers advertising that payment through paypal must be made from a positive balance on their paypal account, so basically tehy only have the basic personal paypal account and can't accpet credit card payments.

hope that helps Lab :)

Ahhh - yes it does thanks very much - I think I must have been busy typing my last post at the same time as you posting.

Anything I normally buy goes through my OH's paypal - out of his bank but if I'm selling want the money to go in mine :lol:

I'll go for the premier account - Thanks for your help Chicken Cottage and Janedoe - will rep you both :)

[zoot]

Money making challenge :D

Thank you LAB, all makes sense now!
(I was being thick)

[Maldives]

Me too then Zoot.......

[gwillymsarah]

hi can anyone help. i won a item and the seller only wants a paypal payment, which i don't mind but when i go to pay from ebay through paypal it just comes up that this seller cannot currently recieve payments. so i messaged him this and he is asking me to pay through paypal one a invoice he sent me. i have a e-mail invoice from paypal but am not sure if this is safe i would rather do it from the link s on ebay than from a e-mail. any ideas, is this ok and common? i;ve never experiemced it before thanks sarah

[DebbieE]

I think he's not set up his paypal a/c to accept credit card pyts - if I were u I'd transfer funds into your paypal a/c to cover it & then u should be fine to pay from the ebay link.

When I 1st set up my sellers a/c this happened to me until I upgraded my a/c to take c/c pyts via paypal.

HTH

[ChickenCottage]

see here too (http://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&eloc=190&loc=184&unique_id=1750045&source_page=_home&flow=)

[colman]

Hope someone can help, i have recently changed my bank account and informed paypal, the last couple of things i have bought has gone through as paypal e cheque now i'm not sure if that was the way the person had asked for it or whether it was me. When looking at my paypal account it says its unverified howefver all the boxes are ticked to say d/d set up, bank details confirmed etc, so can't see why its unverified - could this be why, if so how do i get it verified..
thanks
x

[SuzyWoo]

Is your account verified with your new info? That could be it.

I had this happen to me when my card details had expired, because their was no valid card it went through as a e-cheque. Very frustratig, as it's bound to be something you need in a hurry!

[rainbow]

aahhh........and there was me thinking it was because I had no money in my paypal a/c when that happened to me. I thought they'd changed their system, as before, it had come straight from my bank a/c when my paypal was empty. Must go check out my paypal details.

[ChickenCottage]

Did you go through the bit where they call you at home Colman?


The seller would not ask for an echeque as they take ages to clear (about a week or 10 days)

[Maverick]

normally does this if it comes from your bank instead of a credit or debit card, do you have one of those on your paypal account? If you do then it has changed to taking it out of your bank rarther than your account you will need to change the settings, just changed my bank aaccount, and I have a feeling it will do the same.

[madone!]

Hi might have missed something what ie a PTS guide ? ......... under Maverick

[Maverick]

Hi Madone, like a moderator, but for different areas, hope that helps x

[colman]

managed to sort it out, my card had expired so it was coming from my bank account. have now set up my new card, although it still says unverified, i'm hoping when i next buy something coz its coming from my card it will change to verified...

[SuzyWoo]

Colman - you need to go onto your paypal account to become verified, it's do with your bank account not the card. They send you a payment of a few pence and then you give them a code? It is explained on paypal.

[colman]

thanks suzy, i have done all that and put in the code, and then when i go to check the verified bit its got all the ticks in so i still can't understand why its got me as unverified, i tried phoning them yesterday and thats when they said about my card having expired and i thought that would sort it out but it hasn't....now have no idea what to do!!!!

[SuzyWoo]

Have you done that since you changed bank accounts? Maybe just go through the process again - it's another couple of pence from paypal - you don't get much from them lol!

[colman]

you read my mind suze, i've just done that, i've deleted my bank account, and will wait for the few pence to go in and start the whole process again, hopefully it will work this time...what a pain in the butt!!!

[dune]

Colman - you need to go onto your paypal account to become verified, it's do with your bank account not the card. They send you a payment of a few pence and then you give them a code? It is explained on paypal.

They did this with me and sent me 75 cents and i ended up paying £3 in charges. It shouldn't effect you if you have a .co.uk ebay account
I had one of the original ones before .co.uk so thats why they sent cents and not pence. But just check for any charges

[Maverick]

Been done again by paypal, just noticed tonight that a buyer has reversed the charge, lost £50, that at the moment I can Ill afford, so angry. They have been banned from ebay..............
Have rung venting at paypal, and I really wont take it any more.

[Mamzie]

that is terrible Maverick, I hate the fact that Paypal can just take money from peoples accounts..

[Grace & Favour]

you do all realise that ebay now own paypal ????

[Our*holiday*fund]

you do all realise that ebay now own paypal ????

i thought they always had, dont believe the seller protection policy covers you either, we lost £180 due to a chargeback in jan, we had sent it iternational signed for and met all of the rules to be covered by the seller protection (believe me we read them several times)
but paypal kept the money.
royal mail who are nearly as bad, gave us £50 back when we claimed as they never delivered it, even though we always insure it to its value, they said we hadnt.
but without paypal, your ebay listings would be drastically affected.

[Maverick]

Rang paypal america, but they were worse than the UK. So rude, how they have managed to get away with their regulations for so long, I just dont know. Feel so stressed, just really dont need this at the moment, I sold some gift vouchers as I really needed the money, now have lost them , all the fees, and all the phone call money.
Nightmare, this is the second time it has happened, furious!
Cant sleep, I am so mad!
Wine lake is getting a denting!
My paypal balance is in the minus now, and I dont want to pay it off! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

[tyroleandancer]

just catching up on this
what is a chargeback?

[Maverick]

The buyer, takes the money back, after you have dispatched the goods, either because they have or because the bank have because the card was stolen, paypal dont check to see if the card is stolen or if there are insufficent funds, making it very unsafe for a seller to use.

[tyroleandancer]

Thanks didn't know that was possible

[tyroleandancer]

The buyer, takes the money back, after you have dispatched the goods, either because they have or because the bank have because the card was stolen, paypal dont check to see if the card is stolen or if there are insufficent funds, making it very unsafe for a seller to use.

That is awful, I honestly didn't know that was possible.
Is there any way of getting the money back?

[Maverick]

Nope, not really. :pout:

[treasureirelands]

Bought some MOC's on fleebay. Not receievd after 1 week so i emailed seller, he agreed to send some more. Still nothing after a few days and no reply to emails to seller.
I reported to Paypal, they have come back to me today saying they have found in my favour but they have been unable to recover the money!
Great so much for Paypal bein the safer way to pay. CRAP

So does that mean we could all sell goods that don't exist, get the money thru paypal, clear out the account and hey loads of money and no come back

[Our*holiday*fund]

thats unusual im sure normally the seller would just get a negative balance, thats what has happened to me before anyway, only difference was it was a chargeback from a credit card company against me, bot sure if that makes a difference

[ChickenCottage]

Paypal charge a fee of £15 for recovering money off a seller, so maybe your purchase was less then £15?
if so, they kept it all to themselves :)

[treasureirelands]

yes less than £15

[Our*holiday*fund]

Paypal charge a fee of £15 for recovering money off a seller, so maybe your purchase was less then £15?
if so, they kept it all to themselves :)

i remember reading that and thought when i claimed £30 once id only get £15 but i got the full £30, 2nd time i had to claim about £65 and i got all that as well, so not 100% how the £15 fee works, definatly read there was one though :confused:

[janedoe]

I claimed through paypal earlier this year the amount was 99p for the item and 4.99 for the postage but because they hadn't sent by a trackable method I got all of my money back, maybe your seller had cleared their account out but surely when they received some more money in their account they will send your money back to you.

[rainbow]

I once bought theme park tickets from a seller who auctioned them in two different lots. I bought both sets at the same time then found the tickets had already expired. I claimed through paypal, and they took £30 off my refund (2x £15 fees) which I thought was a bit harsh seeing it was one claim to deal with.

[Our*holiday*fund]

seems like they make it up as they go along then, doesnt surprise me at all ive never known anything like them

[zoot]

Dont remember the start of this issue Boo but glad you have a happy outcome.

[Pearls]

I'm trying to list a garage door on eBay - and I want cash on collection - but I cannot for the life of me see how to remove the PayPal payment option - I know I'm being thick - but can someone point me in the right direction? Please:D

[KRYSIA0508]

In Payment Methods, click on Other/See item description and state Cash on Collection Only in the description of your item

[dune]

you need to go back into your auction through the rivise listing link
go the the payment section and uncheck paypal

[Pearls]

I'm in revise your item - but I can't find a box to check/uncheck for PayPal - just an immediate payment button...............

[dune]

I'm in revise your item - but I can't find a box to check/uncheck for PayPal - just an immediate payment button...............

there should be a button above the credit card pics and the immediate payment below
both should be unchecked
you may need to check one of the other payment boxes to do this

[Pearls]

No - ther's no box above the c/c pics - just the immediate payment one below................I really think I'm going mad here! i've got the "Other" box ticked below that.

[KRYSIA0508]

Go into My Ebay - My Account - Preferences - Selling Preferences - Payment from Buyers - and edit Offer Paypal on My Listings

[dune]

i'm not really sure whats going on then
just been into one of mine and can change it no probs
you don't have any bids? or is it buy now?

you could try removing the paypal address but don't think that would do anything apart from an error when you tried to update

[Pearls]

Just Done It - Thank You!

[Pearls]

PTS has such great people on it - thanks guys.:)

[Auzelia]

i thought if you registered with ebay after a certain date then you had to offer paypal as an option!

[dune]

i'm not sure that would be legal to force someone to use paypal

i could be wrong though as i've been with paypal since it was bidpay

[janedoe]

I know that fleabay would prefer people to offer paypal as it's one of their company's but they can't make you offer paypal but most of the free listing days etc are if you offer paypal as an option.