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Thread: Sainsburys Entertainment closing

  1. #1
    Join Date
    Jun 2007
    Posts
    1,152

    Default Sainsburys Entertainment closing

    Had an email to say that Sainsburys Entertainment is closing down.

    Depending on which non-rental items you have previously purchased these are either being refunded or moved to another provider, or you have to make sure you download them before a set date.

    Details below.

    We are writing to tell you about an important change to Sainsbury’s
    Entertainment on Demand.

    Over the last four years we have enjoyed providing our customers with
    eBooks, MP3 music, digital magazines, and movies and TV on demand. We've
    made some great progress and learnt a lot about the digital entertainment
    market. However, following a detailed review of our service we have made
    the difficult decision to close Sainsbury's Entertainment on Demand and
    focus on our core businesses.

    We'd like to make the process for you as straightforward as possible.
    Below you will find details of what will be happening and when, for each
    entertainment product area.

    === Movies & TV ===

    As of now you can no longer buy, rent or watch any movie or TV content.
    We will refund you for any movies or TV content you've bought to own, as
    well as any active rentals you have. Any rentals that fall outside of
    either their 48-hour viewing period or 30-day active viewing window will
    not be refunded. We'll let you know of any refunds due and how they will be
    made by 15th October 2016.

    === eBooks ===

    As of 1st October 2016 you will no longer be able to buy any eBooks from
    us although you will be able to continue reading eBooks on our apps until
    30th November 2016. On 1st December 2016 the site will close and our
    reading apps will no longer be supported.

    You will have the opportunity to transfer your eBook library to Kobo, a
    leading global eBook provider, who will support your eBook library in
    accordance with their terms and conditions. If you don't already have a
    Kobo account you will need to set one up. We will e-mail you by 25th
    October 2016 explaining how this will work and what you will need to do. We
    will not be issuing any refunds for eBook purchases.

    === Digital Magazines ===

    As of 1st October 2016 you will no longer be able to buy digital
    magazines from us although you will be able to continue reading digital
    magazines on our apps until 30th November 2016. On 1st December 2016 the
    site will close and our reading apps will no longer be supported. We will
    refund all digital magazine purchases, we'll let you know by email of any
    refunds due and how they will be made by 15th October 2016.

    === MP3 Music ===

    As of 1st October 2016 you will no longer be able to buy music from us
    although you will be able to continue to listen to music on our apps until
    30th November 2016. On 1st December 2016 when our site closes, our music
    apps will no longer be supported and you will not be able to download your
    music library from us. We strongly recommend that you download your music
    purchases before the end of November so that you can play them on an
    alternative digital music platform (e.g. iTunes or Google Play). We'll
    email you reminders as we get closer to the end of November. We will not be
    issuing any refunds for MP3 music purchases.

    Thank you for your support and custom over the last four years. We
    understand that this is disappointing news and are sorry for the
    inconvenience caused.

    If you need any further information, please visit our FAQs where further help is on hand.

    Yours sincerely,

    Sainsbury’s Entertainment on Demand

  2. #2

    Default

    Sainsburys Entertainment is hardly going to be missed.

    They sent me a promotional voucher just a month ago - never got round to using it before it expired.

  3. #3
    Join Date
    Jun 2007
    Posts
    1,152

    Default

    Had an email to say they are ready to refund me for a movie purchase I made, I have to call in and give card details for the refund.

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