Doctors phone line use reviewed.

[BritBrat]

Could I ask members to respond to the consultation on the use of 084* numbers to access the doctors and hospitals, 084 numbers cost more than 01, 02 and 03 National rate calls.

More information in the news:
http://news.bbc.co.uk/1/hi/health/7783963.stm

Ofcom: The 03 alternative to revenue-sharing numbers

Questions for callers to the NHS
Q1
Do you agree with the principle that people should not be charged more than the cost of a local rate call to access NHS services by telephone?

Q2
As a patient or carer calling the NHS, would you prefer to call a telephone number that has extra functions? (See page 5)

(Page 5 of the consultation document includes the following explanation:
What are the extra functions provided by 084 numbers?
084 numbers provide several extra functions, including allowing a caller to:

be held in a queue, so ending the problem of getting an engaged tone;

access a push-button choice of options that can be used to route calls, for example to appointments, repeat prescriptions or a practice nurse;

be redirected to other locations or other services such as out-of-hours services; or

access automated booking and appointment systems.


Is there another way to provide the extra functions?
Yes, 03 numbers were introduced by Ofcom in 2007 as an alternative to non-geographical numbers such as 084 numbers. 03 numbers offer the same extra functions as 084 numbers but are charged at the same rate as a call to a local number. However, a charge is levied on the person or organisation receiving the call. )

If your answer to Q2 is Yes:
• Which functions do you value most when calling a telephone number such as 084, which has enhanced functions?
• Why do you value these functions?
• Who do you think should pay the additional cost of providing this type of telephone system in the NHS?

If your answer to Q2 is No:
• What are your main reasons for not liking these functions?

Q3
The Government is considering banning the use of 084 numbers in the NHS where the cost to the patient is greater than calling a local geographical number. Do you think they should be banned?
Please give your reasons.

Any other comments?
Please use the space below for any additional comments that you would like to include.

http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_091879

Only takes a few minutes so click the link below and send them an Email:

Email: 084consultation@dh.gsi.gov.uk